1. Booking & Payments
- Booking Fee: Your first month’s payment confirms your place in the Academy and ensures we can reserve it just for you. This payment is non-refundable.
- Payment Method: All payments must be made via direct debit.
- Monthly Fees: Fees must be paid on the 1st of each month.
- Defaulting Accounts: If any fees remain unpaid for more than three weeks after the due date, VOICE BY YVONNE O’TOOLE reserves the right to suspend tuition until payment is received. Students with outstanding balances will not be permitted to sit exams, participate in performances, or take part in competitions.
- Payment Consistency: Repeated late or missed payments may result in permanent suspension from the Academy.
- Bookings: All bookings must be made via our booking system.
- Additional Fees: Fees for exams, performances, competition entries, and merchandise must be paid directly to Yvonne. Notifications will be sent when these payments are due.
2. Cancellations & Refunds
- Student Cancellations: Lessons canceled by students cannot be deducted, refunded, or carried forward.
- Teacher Cancellations: If Yvonne must cancel a class due to unavoidable circumstances, the class will be rescheduled, or a credit will be applied.
- Withdrawals & Refunds: If a student decides to withdraw from the academy, a minimum of four weeks’ notice is required. Otherwise, full payment for the following month will be due. Fees are non-refundable in cases of withdrawal.
- Exceptional Closures: In the event of closure due to circumstances beyond management’s control (e.g., adverse weather, electricity outage affecting the academy, government-mandated closures), refunds cannot be processed, and classes cannot be carried forward.
3. Attendance & Student Expectations
- Attendance & Punctuality: Regular attendance and punctuality are essential for progress and enjoyment. If you cannot attend, please notify Yvonne via email.
- Drop-off & Collection: Parents/guardians must drop off and collect students on time. The academy does not provide supervision before or after lessons.
- Timetable Changes: The academy reserves the right to adjust class timetables when necessary.
- Student Behavior: All students must conduct themselves respectfully, showing consideration for fellow students, teachers, equipment, and facilities.
4. Communication & Progress Updates
- Discussing Student Progress:
- For one-on-one students, progress discussions should take place at the beginning of a lesson, not during another student’s session.
- Alternatively, contact Yvonne via email to arrange a call. Please avoid WhatsApp or text messages, as these can be lost due to phone updates. Email is preferred for tracking communication.
- Mailing List: All parents will be added to the Student Mailing List for updates on timetables and important dates. Please ensure notifications are enabled to avoid missing essential emails.
5. Exams & Performances
- Exams: An external accompanist will be hired for exams. VOICE BY YVONNE O’TOOLE does not cover the cost of rehearsals or accompaniment on exam day.
- Performance Media: Photos and videos of student performances may be taken for the academy’s website and social media.
By accepting a place at VOICE BY YVONNE O’TOOLE, you agree to abide by these terms and conditions.
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